[ General Info About The Materials ]
Q1. What does EK's materials contain? How many questions are there in the material?
Q2. Are the material English version? Are the questions of the certification worldwide the same?
Q3. What is the format of your products?

[ Order Related ]
Q4. How do I buy the EK's material or Membership?
Q5. Is it secure to order online using credit cards?
Q6. Can I use a free email account like hotmail or yahoo to receive my study material order?

[ Delivering And Updating ]

Q7. How do you deliver the products and how soon could I receive them?
Q8. What about your product updating policy? How could I get the updates of the products?

[ Miscellaneous ]
Q9. Do you have any guarantee for the material? Will I get refunds if I fail the exams?
Q10. I need some materials which are not in your product list. Will you develop them?
Q11. How could I contact you if your site is down and/or your emails cannot be reached?

Answer to Q1.
Our latest exam questions and correct answers are come from actual test center, so the pass of the exams is higer 98% rate. Most of time you will pass at your first try, but NOT 100% absolute, Please understand! Another we still has little exams are practice question, NOT means the real exam questions, please check SAMPLE first from our website before you purchased.

The number of questions in the material varies depending on the specific certification exam question pools, most of which contain 50-300 questions.

[Back to top]

Answer to Q2.
At the present, we only provide the English version of the EK materials to all the customers. Yes, the question pool of any certification exam is worldwide the same.

[Back to top]

Answer to Q3.
1. For PDF product, you just need to download the free Adobe Reader to open and use it.

2. For Exam Engine product, you need to download and install our software to your PC, then use your email address when you purchased and password is 123456 for login Exam Engine, then you will can used in any PC.

3. For Online Exam product, you just use your email address when you purchased and password is 123456 for login to Online Exam Hall.

Generally you downloaded file are in rar format originally. .rar files are archives used for distributing and storing files. So you need an unrar tool to extract first before being able to use.

[Back to top]

Answer to Q4.
We offer our Secure Online Ordering System from PAYPAL and BLUESNAP.

Orders are verified in real time and are secured by 128-bit SSL. Once payment is confirmed you will be sent a sales receipt from paypal or bluesnap instantly. You will receive your product within 24 hours from purchase. The ordering system allows use of various credit cards including Visa, Mastercard, American Express, Eurocard etc.

For CHINA customer We have now added a new paypment Alipay and Weixin. If you needed, feel free to contact us with [email protected]

[Back to top]

Answer to Q5.
Yes, it is safe to order online using a credit card. We have a Secure Online Ordering System at PAYPAL and BLUESNAP. If you would like more information, visit paypal.com and bluesnap.com.

EK does not process your payment so we can not have your credit card number in any way. Also, on your credit card statement, please NOTE: Paypal OR BlueSnap will be on your credit card statement, not ExamKiller.net.

[Back to top]

Answer to Q6.
Yes you can, please make sure that your free email has about 2 M of free email space. Some of our PDF are very big which consist of diagrams and screenshots, that is the reason why we say to have at least 2 M of free email space upon delivery of our product. If you have not received your product within 24 hours, please email us at [email protected] . Please be sure to put a) Transaction ID b) email used to order the product.

[Back to top]

Answer to Q7.
We send our PDF product to your email account as email attechment or download link. You would receive an email with the ordered products within 24 hours (generally 2 to 12 hours) after you place the order.

If you don't receive this email within 24 hours after you place the order. It is most probable that the email you filled in the order form is wrong or it just does not work properly, and then please contact us for help by providing a 100% working email account in the email.

We can ONLY guarantee to deliver the product within 24 hours after you place the order. If you need the product urgently and can't wait at most 24 hours, please do NOT order.

[Back to top]

Answer to Q8.
we offer all of our customer's free updates for your purchased product's valid time.

When you're ready to take an exam, Please check if the exam's QAs has been changed in our webpage, if yes, please contact US for request free new updated version, if NOT, DON'T contact US.

[Back to top]

Answer to Q9.
EK is proud to provide the best top-quality exam questions in the market and we have the most competitive and straightforward money-back guarantee within our refund policy (Some Practice Test NOT provide refund). More than 98% of our customers pass the exams at their first tries. So why the left 2% customers fail their exams BECAUSE Certification exam vendors update the question pools sometimes. We updated always after the vendor updated. Unfortunately if a customer takes the exams during this lag time, he will probably fail. So we try provide the new updated instead REFUND or provide another one exam questions for full free.

[Back to top]

Answer to Q10.
If the product you need are not in our product list this means we don't have available them now. However we greatly appreciate your suggestions which will help us know the needs of our customers and provide a better service as a result. Please email to [email protected] and we will seriously consider your any suggestions although we can not reply to every email.

[Back to top]

Answer to Q11.
Our site www.examkiller.net and the corresponding emails [email protected] are very stable. If you happen not to be able to reach them please just try again some time later and in most cases it will be OK. If you are sure that our site is down and will not be resumed in a short time, please wait a moment and try again .

[Back to top]