IT Certification
Cisco 500-442 CCEA Real Exam Questions
Last Update: 26 Sep 2023$39.00
Guarantee your 500-442 CCEA exam success with examkiller's study guide. The 500-442 CCEA practice test questions are developed by experiences Cisco Certification Professionals who working in todays prospe...
Description
Guarantee your 500-442 CCEA exam success with examkiller's study guide. The 500-442 CCEA practice test questions are developed by experiences Cisco Certification Professionals who working in todays prospering companies and Cisco exam data center.
Exam Number: 500-442 CCEA
Exam Title: Administering Cisco Contact Center Enterprise (CCEA)
Format: Single and Multiple Choice
Duration: 90 Minutes
Number of Questions: 60
Origin Provider: ExamKiller
Total Questions: 59 QAs
Type: Real Exam Questions
Guarantee: 100% Pass Guarantee
Demo: Click Here for Check Demo
Cisco 500-442 CCEA Exam Objectives
| 20% | 1.0 | Overview |
| 1.1 | Understand Contact Center basics | |
| 1.2 | Describe CCE components and architecture | |
| 1.3 | Explain call flow | |
| 1.4 | Describe access tools | |
| 20% | 2.0 | Basic Calls and Agent settings |
| 2.1 | Deploy basic call settings | |
| 2.2 | Build basic ICM scripts | |
| 2.3 | Configure basic agent functionality | |
| 2.4 | Configure basic call treatment | |
| 20% | 3.0 | Configuration and Implementation |
| 3.1 | Implement precision routing | |
| 3.2 | Configure agent teams and supervisors | |
| 3.3 | Utilize Finesse administration tool | |
| 20% | 4.0 | Advanced Configuration |
| 4.1 | Implement VXML applications | |
| 4.2 | Configure roles and departments | |
| 4.3 | Configure RONA support | |
| 10% | 5.0 | Advanced Features |
| 5.1 | Understand CCE features beyond default | |
| 10% | 6.0 | Reporting |
| 6.1 | Utilize CUIC |
