IT Certification

Microsoft MB-240 Real Exam Questions

Last Update: 03 Oct 2023


Guarantee your MB-240 exam success with examkiller's study guide. The MB-240 practice test questions are developed by experiences Microsoft Certification Professional...


Guarantee your MB-240 exam success with examkiller's study guide. The MB-240 practice test questions are developed by experiences Microsoft Certification Professionals who working in todays prospering companies and Microsoft exam data center.

Exam Number: MB-240

Exam Title: Microsoft Dynamics 365 Field Service Functional Consultant

Passing Score: 700 (Total Score: 1000)(Tips: You should pass 70% for each section of the exam (bar on the chart), or else you still faild the exam even your total score more than 700 )

Origin Provider: ExamKiller

Total Questions: 59 QAs

Type: Real Exam Questions

Guarantee: 100% Pass Guarantee

Demo: Click Here for Check Demo

Microsoft MB-240 Exam Objectives

Configure field service applications (20–25%)

Define and configure core field service components

  • Define and configure key required security roles
  • Configure territories, postal codes, and organizational units
  • Configure characteristics and proficiency models
  • Implement resource roles and categories
  • Enable conditional Field Service settings
  • Enable Microsoft Teams Integration

Configure product and service pricing

  • Define required product and service types
  • Configure minimum charge amounts and durations
  • Determine how pricing rules affect the price that is applied to a product on a work order
  • Associate products and services with price lists
  • Define tax codes

Configure bookable resources

  • Manage bookable resources
  • Configure geocoding
  • Define start and end locations for resources
  • Determine the types of addresses to use
  • Configure pay types and rates
  • Configure working hours and working hour templates
  • Manage time off requests
  • Enable technician time tracking

Schedule multiple resources

  • Determine the types of resources required
  • Describe use cases for resource pools, crews, and Requirement groups
  • Define Requirement groups and Requirement group templates
  • Set up resource pools and crews

Integrate other tools with Dynamics 365 Field Service

  • Implement Dynamics 365 Remote Assist for use with Dynamics 365 Field Service
  • Configure and use Dynamics 365 Remote Assist one-time call
  • Use Dynamics 365 Guides with work orders

Create and configure field service visualizations

  • Configure dashboards
  • Design and create field service charts
  • Design reports by using the Report wizard.
  • Design, create, and share Power BI reports and dashboards
  • Understand the key Field Service Analytics and Insights work order summary metrics

Manage work orders (20–25%)

Describe the work order lifecycle

  • Configure work orders, including work order types and work order resolutions
  • Configure work order lifecycle stages
  • Configure booking status and work order status values
  • Configure uses and capabilities for billing accounts, service accounts, and functional locations

Create and manage work orders

  • Create a work order
  • Add status and sub-status information to a work order
  • Organize work orders and resources by geography
  • Associate a work order with a price list, Service Level Agreement, and entitlement
  • Close a work order
  • Collaborate on work orders by using Microsoft Teams
  • Prepare work order summary reports
  • Configure work order resolutions

Manage incidents

  • Configure incident types and suggestions
  • Assign requirement group templates to incident types
  • Add service tasks to incidents
  • Add products and services to incidents

Create and manage agreements

  • Determine when to use agreements
  • Define and configure agreement preferences and settings
  • Configure automatic generation of work orders
  • Configure booking preferences
  • Configure agreement invoicing
  • Create entitlements for agreements

Manage inspections

  • Create inspections and ad hoc inspections
  • Associate inspections with work orders and customer assets
  • Describe use cases for analyzing results of inspections
  • Create inspection templates

Schedule and dispatch work orders (20–25%)

Manage scheduling options

  • Schedule work orders by using the schedule board and schedule assistant
  • Determine when to use each scheduling option
  • Configure fulfillment preferences
  • Configure quick scheduling (“quick book“)

Implement schedule boards

  • Identify features and uses for Booking Requirements view
  • Implement the integrated map feature
  • Manually schedule work orders
  • Reassign and reschedule work orders
  • Move incomplete work orders
  • Generate driving instructions for field agents

Manage schedule boards

  • Describe use cases for multiple schedule boards
  • Configure schedule boards
  • Customize a schedule board

Implement the schedule assistant

  • Apply constraints to resource queries
  • Filter data
  • Specify a search radius
  • Troubleshoot the schedule assistant

Configure Universal Resource Scheduling

  • Describe use cases for Universal Resource Scheduling
  • Describe the role of resource requirements in scheduling
  • Enable scheduling for a table
  • Configure geocoding for a custom table
  • Manage work hours calendar for requirements
  • Describe booking timestamps, booking journals, and actuals

Manage the Dynamics 365 Field Service mobile app (5–10%)

Describe the capabilities of the mobile app

  • Deploy the mobile app
  • Complete work orders
  • Service and maintain customer assets

Set up the mobile app

  • Configure security roles
  • Customize the mobile app including forms, views, pages, and site maps
  • Enable and configure location tracking and geofencing
  • Configure offline profiles and synchronization features
  • Configure deep linking
  • Configure push notification
  • Configure barcode features

Manage inventory and purchasing (1–5%)

Manage inventory and warehouses

  • Set up inventory and warehouses
  • View product inventory
  • Adjust inventory levels
  • Transfer inventory between warehouses
  • Manually update inventory by using inventory journals

Manage purchasing and product returns

  • Describe the purchase order process
  • Create purchase orders
  • Create a list of receivable products for a purchase order
  • Determine product return options
  • Create return merchandise authorizations (RMAs)
  • Create return to vendor (RTV) transactions
  • Finalize returns

Manage Connected Field Service and customer assets (5–10%)

Implement Connected Field Service

  • Describe IoT deployment options
  • Identify use cases for Connected Field Service
  • Manage and associate IoT devices
  • Configure security roles for Connected Field Service

Define and configure customer assets

  • Describe uses for customer assets
  • Create and manage customer assets
  • Configure products to enable automatic creation of customer assets
  • Associate work orders with customer assets
  • Create child assets
  • Configure 3D asset models
  • Define functional locations

Implement Microsoft Power Platform (5–10%)

Configure model-driven apps

  • Create and configure forms
  • Create and configure views
  • Configure site maps

Create custom apps and automation

  • Create task-specific canvas apps and custom pages
  • Embed apps in Dynamics 365 Field Service
  • Use custom Power Automate cloud flows to automate tasks and enhance Field Service

Manage customer experiences (5–10%)

Configure Microsoft Power Pages

  • Configure Field Service customer experience portal
  • Configure self-service scheduling
  • Configure pre-built Power Automate flows
  • Track technician location

Capture customer feedback by using Customer Voice

  • Create a survey
  • Trigger distribution of a survey
  • Apply formatting and branding to a survey
  • Describe and analyze survey results including CSAT and Net Promoter Score (NPS)
  • Describe survey elements including question types

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