Description

Guarantee your MB-910 exam success with examkiller's study guide. The MB-910 practice test questions are developed by experiences Microsoft Certification Professionals who working in todays prospering companies and Microsoft exam data center.

Exam Number: MB-910

Exam Title: Microsoft Dynamics 365 Fundamentals (CRM)

Passing Score: 700 (Total Score: 1000)(Tips: You should pass 70% for each section of the exam (bar on the chart), or else you still faild the exam even your total score more than 700 )

Origin Provider: ExamKiller

Total Questions: 109 QAs

Type: Real Exam Questions

Guarantee: 100% Pass Guarantee

Demo: Click Here for Check Demo

Microsoft MB-910 Exam Objectives

Describe Microsoft Dynamics 365 Marketing (15–20%)

Explore Dynamics 365 Marketing

• Describe use cases for Dynamics 365 Marketing
• Describe lead generation and qualification
• Describe use cases for marketing forms
• Describe how to target customers by using segments and subscription lists
• Describe email marketing
• Describe customer journeys
• Describe event management features and capabilities

Describe Dynamics 365 Marketing related apps

• Describe use cases of and capabilities for Customer Insights
• Describe use cases of Customer Voice for Marketing

Describe Dynamics 365 Sales (15–20%)

Explore Dynamics 365 Sales

• Describe use cases for Dynamics 365 Sales
• Describe leads and the process for qualifying leads
• Describe the opportunity management process
• Describe the quote lifecycle
• Describe the order management and invoice management processes
• Describe business process flows

Describe Dynamics 365 Sales capabilities and related apps

• Describe sales pipeline and forecasting concepts
• Describe use cases for and capabilities of Sales Insights
• Describe use cases for and capabilities of LinkedIn Sales Navigator
• Describe the Dynamics 365 Sales mobile app

Describe Dynamics 365 Customer Service (20–25%)

Explore Dynamics 365 Customer Service

• Describe use cases for Dynamics 365 Customer Service
• Describe the functionality for workload management
• Describe Knowledge Management in Dynamics 365 Customer Service
• Describe the case lifecycle including service-level agreements (SLAs) and entitlements

Describe Dynamics 365 Customer Service capabilities and related apps

• Describe Omnichannel for Customer Service
• Describe reporting and data visualization options in Dynamics 365 Customer Service
• Describe Dynamics 365 Customer Voice use cases

Describe Dynamics 365 Field Service (15–20%)

Explore Dynamics 365 Field Service

• Describe common field service processes
• Describe use cases for Dynamics 365 Field Service
• Describe the work order lifecycle
• Describe inspections in Dynamics 365 Field Service
• Describe the Field Service mobile app

Describe the scheduling capabilities of Dynamics 365 Field Service

• Describe resource and scheduling processes
• Describe asset management and customer assets
• Describe Connected Field Service for Dynamics 365

Explore the core capabilities of Dynamics 365 customer engagement apps (20–25%)

Describe the foundations of Dynamics 365 customer engagement apps

• Describe use cases for Dynamics 365 customer engagement apps
• Describe Microsoft Power Platform as it relates to Dynamics 365 customer engagement apps
• Describe Microsoft Dataverse as the foundation for Dynamics 365 customer engagement apps
• Navigate to and within Dynamics 365 customer engagement apps

Describe shared activities and integration options in Dynamics 365 customer engagement apps

• Describe customers and activities
• Describe search criteria and filters
• Describe reporting capabilities including dashboards, charts, and views
• Describe Microsoft Teams integration
• Describe Microsoft Outlook integration
• Describe Microsoft Excel integration

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