IT Certification

SAP C_C4H510_21 Real Exam Questions

Last Update: 27 Sep 2023

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Guarantee your C_C4H510_21 exam success with examkiller's study guide. The C_C4H510_21 practice test questions are developed by experiences SAP Certification Professionals who working in todays prospering companies and SAP exam...

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Guarantee your C_C4H510_21 exam success with examkiller's study guide. The C_C4H510_21 practice test questions are developed by experiences SAP Certification Professionals who working in todays prospering companies and SAP exam data center.

Exam Number: C_C4H510_21

Exam Title: SAP Service Cloud

Format: Single and Multiple Choice

Duration: 180 Minutes

Number of Questions: 80

Passing Score: 65%

Origin Provider: ExamKiller

Total Questions: 117 QAs

Type: Real Exam Questions

Guarantee: 100% Pass Guarantee

Demo: Click Here for Check Demo

SAP C_C4H510_21 Exam Objectives

Service Objects > 12%

Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.

    Service Elements and Notification 8% - 12%

    Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.

      Personalization and Extensibility 8% - 12%

      Identify how to use personalization and extensibility, including mashups and custom business objects.

        Reporting 8% - 12%

        Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

          Basic Setup Settings 8% - 12%

          Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

            Data Management 8% - 12%

            Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.

              Service Business Process 8% - 12%

              Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.

                Communication Channel and Knowledge Base 8% - 12%

                Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.

                  Maintenance Plan < 8%

                  Explain Maintenance Plan & its usage in Service Tickets.

                    User Management < 8%

                    Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

                      Contracts and Ticket Hierarchy < 8%

                      Explain Contracts & Case Management in Service Tickets.

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