1

Designing and Creating an Application

• Determine if an application is a good fit with ServiceNow
• Design and implement a data model
• Create modules
• Use Application scope

20%

2

Application User Interface

• Create, design, and customize forms
• Add/Remove fields from forms and tables
• Write, test, and debug client-side scripts for desktop
• Write, test, and debug server-side scripts
• Use a Record Producer as an application's UI

20%

3

Security and Restricting Access

• Restrict access to applications and application modules
• Manually and automatically create, test, and debug Access Controls
• Use GlideSystem methods to script security
• Use Application Scope to protect application artifacts

20%

4

Application Automation

• Write, test, and debug Workflow and Flow Designer
• Create and use Application Properties
• Create Events, Scheduled Script Executions (Scheduled Jobs), and Utils (application) Script Includes
• Send and receive email
• Design and create homepages and reports

20%

5

Working with External Data

• Import data in CSV or Excel format
• Integrate to, including testing and debugging, an external data source using REST

10%

6

Managing Applications

• Download and install applications
• Use Delegated Development to manage source code and code review
• Use the ServiceNow Git integration to manage source code

10%