IT Certification

ServiceNow CIS-CSM Real Exam Questions

Last Update: 24 Sep 2023

$39.00

Guarantee your CIS-CSM exam success with examkiller's study guide. The CIS-CSM practice test questions are developed by experiences ServiceNow Certification Professionals who working in todays prospering companies...

Description

Guarantee your CIS-CSM exam success with examkiller's study guide. The CIS-CSM practice test questions are developed by experiences ServiceNow Certification Professionals who working in todays prospering companies and ServiceNow exam data center.

Exam Number: CIS-CSM

Exam Title: ServiceNow Certified Implementation Specialist - Customer Service Management

Format: Single and Multiple Choice

Duration: 90 Minutes

Number of Questions: 60

Origin Provider: ExamKiller

Total Questions: 101 QAs

Type: Real Exam Questions

Guarantee: 100% Pass Guarantee

Demo: Click Here for Check Demo

ServiceNow CIS-CSM Exam Objectives

1

Engagement Methodology and Project Planning

  • Project Phases
  • Working with Clients
5%
2

Customer Service Management System Setup and Configuration

  • Overview of CSM Application
  • CSM in ServiceNow
  • CSM Setup
60%
3

Customer Service Management Integration

  • Integration Capabilities
  • Integration with 3rd Party Systems
10%
4

CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics

  • CSM Portals
  • Knowledge Management
  • Service Catalog
  • Communities and Performance Analytics
25%

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