1

Event Management Overview

• IT Operations Management (ITOM) solution
• Define customer challenges
• Event Management key features and capabilities
• Graphical user interfaces (operator workspace, alert intelligence, dependency maps)
• Common Service Data Model (business, application, and technical services)

13%

2

Architecture and Discovery

• Discovery and MID server architecture
• Event Management architecture and CMDB
• The monitoring process
• Validate a MID server

13%

3

Event Configuration and Use

• Event setup (event processing, event rules, event filter, event thresholds, operator workspace)
• Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)
• Connectors (preconfigured, customized)
• Scripting (Regex, JavaScript, PowerShell)

34%

4

Alerts and Tasks

• Alert defined (alert record attributes, scheduled jobs
• Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)
• Alert grouping (correlation rules, alert aggregation)
• Alert Intelligence
• Alert impact profile (impact tree, impact rules, cluster example, SLAs)

30%

5

Event Sources

• Identify event sources
• Push vs. pull methods
• Use inbound actions
• Configure a monitoring connector

10%