1

IT Asset Management Overview & Fundamentals

• IT Asset Management Basics
• Hardware Asset Lifecycle
• Application Introduction and Recommended Practices
• Implementing Hardware Asset Management in ServiceNow

20%

2

Data Integrity – Attributes and Data Sources

• Trustworthy Data Fundamentals
• Creating Trustworthy Data
• Hardware Discovery and Normalization
• HAM Hardware Model Normalization

27%

3

Practical Management of IT Assets

• Consumables
• Inventory and Stock
• Automating Asset Management Lifecycle
• Contract and Change Management

30%

4

Operational Integration of IT Asset Management Processes

• Reports and Dashboards
• Requests and Procurement
• Extending Asset Management
• Data Accuracy

18%

5

Financial Management of IT Assets

• Hardware Contract Financials
• IT Cost Management

5%