1

Describe and use the ServiceNow HR System Architecture

• Plugins
• HR Table Structure
• Application Scoping

30%

2

Configure and Implement ServiceNow Core HR Applications and Employee Center

• Users, Groups, Skills, and Roles
• Assignment Rules
• HR Service, HR Catalog Items, and Record Producers
• Employee Center Branding

30%

3

Configure and Implement HR Journeys

• Describe the basic structure of a Lifecycle Event and a Journey
• Explain how to configure a Lifecycle Event and Journey; including Activity sets, trigger conditions, activities, audience, and activity field mappings

20%

4

Describe and Use Platform, Role, and Contextual Security

• Describe how Platform, role, and contextual security are used in ServiceNow
• Understand how the Delegated Developer role works
• Understand how to configure security options to protect HR data

20%