1

Security Incident Response Overview and Data Visualization

• Introducing Security Incident Response
• Data Visualization
• Understanding Customer Goals and Meeting Customer Expectations

15%

2

Security Incident Creation and Threat Intelligence

• Explore How to Create Security Incidents
• Major Security Incident Management
• Understanding Threat Intelligence
• MITRE ATT&CK Framework

14%

3

Security Incident and Threat Intelligence Integrations

• ServiceNow Store and Share
• Managing Pre-Built Integrations
• Creating Custom Integrations

14%

4

Security Incident Response Management

• Security Analyst Workspace
• Standard Automated Assignment Options
• Definition of Escalation Paths
• Security Tags
• Process Definitions and Selection

15%

5

Risk Calculations and Post Incident Response

• Security Incident Calculator Groups and Risk Scores
• Post Incident Reviews

12%

6

Automation and Standard Processes

• Automate Security Incident Response Overview
• Security Incident Automation Using Flows and Workflows
• Playbook Automation (Knowledge Articles and Runbooks)
• Use Case: User Reported Phishing v2

30%