1

Service Mapping Pattern Design

• Pattern Designer (Debug, Steps, Temp variables, Command Line Console)
• Operations (Match, Parse variable, Parse file, Parsing strategies)
• Scripting (WMI, SSH, Regex, Command Line, SNMP)
• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)

30%

2

Service Mapping Configuration

• Setup and Configuration (Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
• Service Configuration (Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)
• Service Mapping Process Flow (Process flow, Troubleshooting, Discovery Log)

20%

3

Discovery Configuration

• Discovery Setup and Config (Behaviors, Clusters, IP Services, Schedules, MID Servers)
• Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device)
• Discovery Troubleshooting (Discovery Errors, Authentication Errors, Duplicates, Credentials)

15%

4

Event Management

• Event Setup and Configuration (Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
• Alerts (Task Templates, Alert Rules, CI Binding)
• Event Management Solution (Business Value, Definition, Positioning, Customer Conversations)

10%

5

Configuration Management Database

• CI Class Management (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
• CMDB Identification and Reconciliation (Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)

15%

6

Service Mapping Engagement Readiness

• Scoping (Service definition, Shared services, Licensing, Supported Applications)
• Planning (Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
• Operationalizing IT (Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)

10%